Ocwen Mortgage Is Now Onity: Servicing Rights and Help

This article is provided for educational and informational purposes only. It does not constitute legal, financial, or tax advice, and no attorney-client relationship is formed by reading it. Laws, regulations, official guidance, and related information vary by jurisdiction, change frequently, and may have changed or become outdated since the publication date. Always verify current information with authoritative sources and consult a qualified professional about your specific circumstances. The author and publisher assume no liability for actions taken based on this information.

Borrowers searching for Ocwen mortgage or Ocwen loan servicing are looking for a company whose names have changed. Ocwen Financial Corporation is now Onity Group Inc., and its mortgage-servicing subsidiary is now Onity Mortgage Corporation, formerly PHH Mortgage Corporation.

Verify the name on the current statement

The corporate rebrand does not by itself identify who services a particular loan. Use the latest monthly statement, transfer notice, and official account portal to confirm the servicer, loan number, payment address, and customer-service channel.

Onity Mortgage’s current contact page lists general servicing inquiries at 800-449-8767. It lists regular monthly payments at P.O. Box 660093, Dallas, Texas 75266-0093, while other payments may require different instructions.

Mortgage transfers carry federal protections

A servicing transfer generally comes with notices identifying the old and new servicers and the effective transfer date. Review automatic bill-pay instructions and confirm that the first payments after transfer were credited correctly.

For 60 days after the transfer date, a new servicer generally cannot impose a late fee or treat a payment as late if it was sent to the former servicer on time or within the applicable grace period. A transfer problem may support sending written notices to both servicers.

Use the designated address for a written error

Onity Mortgage currently designates P.O. Box 24695, West Palm Beach, Florida 33416 for requests for information and notices of error, including qualified written requests. Its instructions call for the borrower’s name, mortgage account number, property address, and a statement describing the requested information or suspected error.

Regulation X requires a notice of error to identify the borrower, provide information sufficient to identify the mortgage account, and describe the error. A servicer may establish a specific address that must be used for the federal error-resolution procedure.

Keep a copy of the letter, attachments, and delivery record. Sending a notice does not cancel the obligation to make payments due under the mortgage terms.

Loss mitigation depends on timing and completeness

A servicer generally must acknowledge a loss-mitigation application within five days, excluding legal public holidays, Saturdays, and Sundays, and state whether it is complete or identify missing information. Regulation X requires reasonable diligence to complete an application.

When a complete application is received more than 37 days before a foreclosure sale, the servicer generally must evaluate the borrower for the options available through the loan owner or assignee within 30 days. The regulation does not guarantee any particular modification or other option.

Foreclosure rules also depend on state law and case timing. The foreclosure overview explains common terms, but a scheduled sale or court paper may require prompt help from a housing counselor or qualified attorney.

Historical Ocwen cases are not current account findings

The CFPB and state authorities entered a major Ocwen servicing settlement in 2013 concerning alleged past servicing misconduct and borrower relief. That enforcement record provides historical context, but it does not establish that a current account contains an error.

A present dispute should be documented from current statements, payment records, escrow records, transfer notices, and correspondence. It should be evaluated under current law and the facts of that loan.

Escalating an unresolved servicing issue

CFPB guidance directs borrowers to use the servicer’s designated address for written notices and requests. If the issue remains unresolved, a borrower can submit a mortgage complaint to the CFPB and may also have a state regulator or attorney-general complaint route.

Sources

• Onity identity and mortgage-subsidiary disclosure
• Onity Mortgage contact and written-request information
• Regulation X error-resolution procedures
• Regulation X loss-mitigation procedures
• CFPB mortgage-servicing transfer guide
• CFPB mortgage-servicer rights guide
• CFPB historical Ocwen enforcement record